In the Application logs the Server is ON and db is initialized.
But when in the browser I try to open composer, then it is stuck at the landing page (the black page with Thingworx logo in green) and doesn't go to the Composer Home page.
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Hi Team,
from today morning, not able to login to thingworx composer, after giving the credentials its still asking for the user name and password.
i have not changed the credentials.
Is this for a trial or commercial instance?
its a commercial version.
Thingworx version is 8.2.
earlier it was working fine, but all of a sudden it stopped working, its not accepting the credentials.
@mkumar2: Do you have Studio associated ThingWorx instance or independent ThingWorx instance?
Also, please share your login ID and ThingWorx URL to verify the issue.
-Durgesh
Hi,
my URL would be http://x.x.x.x:8080/Thingworx
i am using the User name as Administrator and other users login, however my Thingworx is not running, you may not be able to login to instance.
@mkumar2 It appears to be an issue related to your environment/configuration related to ThingWorx Foundation commercial instance. Request you to log a PTC Support case to get right attention and assistance on the issue.
-Durgesh
In the Application logs the Server is ON and db is initialized.
But when in the browser I try to open composer, then it is stuck at the landing page (the black page with Thingworx logo in green) and doesn't go to the Composer Home page.
Hi,
I am recommending you to analyze the Tomcat logs and Thingworx logs to get a hint why the application is not loading.
Check all the logs form Tomcat_folder/logs and also the logs from ThingworxStorage/logs (ApplicationLog, ScriptLog, ....)
If possible, you can attach here to check them.
Thanks,
Raluca Edu