Loss of connection during the calls

[oparfon]

The users of Chalk experienced connection losses a lot of times during the calls (also with Low Bandwidth mode). Could you please provide the information about the resolution of this issue?

PS: Ports are opened, Low bandwidth mode is enabled.

Best Regards

[tmccombie]

What devices are being used for these Chalk calls? Do the users receive any error/warning message before the call is dropped?

[oparfon]

The device for the calls was  I pad gen7. The user doesn't capture any specific messages during the diconnection.

[tmccombie]

What kind of network connection is being used? Do these users have a stable connection? Do the users see anything like "poor connectivity" during their Chalk call? 

[oparfon]

In the attachement we have some information regarding the connection.