An error occurred while generating targets

[MaF]

Hi Support, 

I get the below error when I try to publish an experience in studio.

I search the support topis and below are some of the solutions I tried without any sucess:

Articles Proposed sulutions:

Article - CS279248 - Publishing Model Target experiences fail in On Premises instances of Vuforia Studio Experience Service (ptc.com)

Article - CS311736 - Model Target projects fail to publish in Vuforia Studio 8.4.6 (ptc.com)

Vuforia Studio Help (ptc.com) : 

Check targetGenerator.image.disable and targetGenerator.model.disable settings from

Error:

[2021-05-10T11:09:23.843Z] error: [twx-studio:api] Error occured while publishing project Rocketmine_-_DJI_Mavic_Mini {
statusCode: 500,
message: '{"message":"An error occurred while generating targets","errorCode":"","error":{}}'
}

Environment:

This is running on an on-premise server running Linux.

This experience seems to be using an imageTarget.

We tried publishing the same experience to PTC hosted server and everything is working properly-no errors

Please help.

[Jimwang]

@MaF ,

What is the version of your Vuforia Studio and Vuforia Experience Service?

Is it possible to share your experience project?

Can you provided the complete Vuforia Studio log file when reproducing the issue?

[MaF]

Vuforia Studio - latest (Version 9.0.4 (9.0.4.4996))

Vuforia Experience Service - latest (MED-61226-CD-090_SP3_es-9-0-3-b1046-873-linux-x64-installer)

[MaF]

Hi Support, 

I would like to follow-up on this case as I have not received any feedback since last week.

Looking forward to your response.

Thanks,

[MaF]

Hi Support, 

I would like to follow-up on this case as I have not received any feedback since last week.

Looking forward to your response.

Thanks,

[Jimwang]

If the issue is still there, check the configuration.json under <Vuforia-ExperienceService> and make sure the "disable" is set to false in the "model" section, see below, then restart Vuforia Experience Service:

"targetGenerator": {
   "maxTasks": 0,
   "timeout": -1,
   "maxMemory": "1.5GB",
   "model": {
     "maxModelSize": 0,
     "maxPolygons": 500000,
     "disable": false
   },
   "image": {
     "maxImageSize": 0
   }
 },

The other option is to use the new version of Vuforia Experience Service and Vuforia Studio