Cannot publish experience with correct username and password, or use portal login.

[JonathonFowler]

I have tried to publish my experience but a pop up box shows which asks me for a username and password. When I use my PTC account username and password it does not work. I have tried changing my password and this still doesn't work. I cannot log into the portal login section either as it says my username or password is incorrect. What can I do? 

Thanks, 

Jon

[JonathonFowler]

I have two possible experience servers too, one is: https://mmbgsbuz.studio-trial.thingworx.io/

Another is: https://x7qwgghh.studio-trial.thingworx.io/

 Neither lead to anywhere. 

[dupatel]

@JonathonFowler Could you please confirm your Studio login ID ? I will also check internally if your Trial account is active or not.

-Durgesh

[JonathonFowler]

Username - jonathon.fowler@capula.co.uk

[dupatel]

@JonathonFowler: I checked and it appears

https://mmbgsbuz.studio-trial.thingworx.io/ is registered to you. Also, it seems other instance

https://x7qwgghh.studio-trial.thingworx.io/ is registered to someone else and you might be added as a user.

Just wanted to check if you are able to login to https://studio.vuforia.com/login/ with the same credentials. Do you have any complex characters as there had been issue in past where few characters was not allowed during Authentication by Thingworx.

-Durgesh

[dupatel]

@JonathonFowler If you have access to PTC support then request to log a PTC technical support case to further assist you in resolving the issue.

-Durgesh

[JonathonFowler · Accepted solution]

I still had an old version of ThingWorx Studio installed. Once I uninstalled this and installed Vuforia Studio it worked fine. 

[dupatel]

@JonathonFowler Good to know that you are all set with the latest version of Studio.

-Durgesh