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Cannot publish experience with correct username and password, or use portal login.

SOLVED

Cannot publish experience with correct username and password, or use portal login.

I have tried to publish my experience but a pop up box shows which asks me for a username and password. When I use my PTC account username and password it does not work. I have tried changing my password and this still doesn't work. I cannot log into the portal login section either as it says my username or password is incorrect. What can I do? 

 

Thanks, 

 

Jon

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Cannot publish experience with correct username and password, or use portal login.

I still had an old version of ThingWorx Studio installed. Once I uninstalled this and installed Vuforia Studio it worked fine. 

View solution in original post

7 REPLIES 7

Re: Cannot publish experience with correct username and password, or use portal login.

I have two possible experience servers too, one is: https://mmbgsbuz.studio-trial.thingworx.io/

 

Another is: https://x7qwgghh.studio-trial.thingworx.io/

 

 Neither lead to anywhere. 

Re: Cannot publish experience with correct username and password, or use portal login.

@JonathonFowler Could you please confirm your Studio login ID ? I will also check internally if your Trial account is active or not.

 

-Durgesh

Re: Cannot publish experience with correct username and password, or use portal login.

Username - jonathon.fowler@capula.co.uk

Re: Cannot publish experience with correct username and password, or use portal login.

@JonathonFowler: I checked and it appears

https://mmbgsbuz.studio-trial.thingworx.io/ is registered to you. Also, it seems other instance

https://x7qwgghh.studio-trial.thingworx.io/ is registered to someone else and you might be added as a user.

 

Just wanted to check if you are able to login to https://studio.vuforia.com/login/ with the same credentials. Do you have any complex characters as there had been issue in past where few characters was not allowed during Authentication by Thingworx.

 

-Durgesh

 

Highlighted

Re: Cannot publish experience with correct username and password, or use portal login.

@JonathonFowler If you have access to PTC support then request to log a PTC technical support case to further assist you in resolving the issue.

 

-Durgesh

Re: Cannot publish experience with correct username and password, or use portal login.

I still had an old version of ThingWorx Studio installed. Once I uninstalled this and installed Vuforia Studio it worked fine. 

View solution in original post

Re: Cannot publish experience with correct username and password, or use portal login.

@JonathonFowler Good to know that you are all set with the latest version of Studio.

 

-Durgesh