I faced some problem when I publish my project.
Sometime the log showed this.
Sometime it showed this.
And most time, it just showed these three lines.
The result is the same.
But I have tried the link.
Anyone can resolve my problem?
P.S. I'm in Shanghai. Is it due to the Great Firewall of China?
Thanks very much.
Could you please take a look at this article and see if it's suggested troubleshooting resolves the problem? Sorry about the inconvenience this issue is causing you, we will work on resolving it asap. Perhaps our vuforia expert, giri, could provide more input.
P.S. Our Skynet travels above all walls 🙂 Although you might want to check your firewall configuration to ensure it allows the traffic properly/not blocking the port.
Thank you for your information.
Could you provide the article you suggested for me? So I can refer it. Also How can I contact giri? Could you provide the ID? so I can contact him/her in community.
Thank you very much.
Hi xi xie, I am working internally to analyse this issue. I have also requested a Restart of your ThingWorx instance connected to your Experience service to see if it helps.
xi xie Definitely it's not with the Great firewall of China, but may your internal firewall or a private network. I would suggest to try publishing in a Public network.
Were you able to publish projects prior to 1.9 upgrade?
Thanks for your reply.
I have updated on this Monday.
And I always use a public wifi because the schneider internal network doesn't allow me to publish.
In fact, I sometimes published unsuccessfully before, but I always fail to publish this week.
I feel so confused now and don`t know how to fix it.
Hi xi xie, I checked with R&D on this issue and as per them this seems to be an issue with the database. The simplest approach would be to reset Thingworx's database to its original state.
Could you please take an export of your entities and data. Let me know when you are done so that I can reach R&D for resetting Thingworx's database to its original state.