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Cannot publish my project.

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Cannot publish my project.

Hello,

 

I faced some problem when I publish my project.

Sometime the log showed this.

3.PNG

Sometime it showed this.

5.PNG

And most time, it just showed these three lines.

4.PNG

The result is the same.

1.PNG

But I have tried the link.

2.PNG

 

Anyone can resolve my problem?

 

P.S. I'm in Shanghai. Is it due to the Great Firewall of China?

 

Thanks very much.

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20 REPLIES 20

Re: Cannot publish my project.

Could you please take a look at this article and see if it's suggested troubleshooting resolves the problem? Sorry about the inconvenience this issue is causing you, we will work on resolving it asap. Perhaps our vuforia expert, giri, could provide more input.

P.S. Our Skynet travels above all walls 🙂 Although you might want to check your firewall configuration to ensure it allows the traffic properly/not blocking the port.

Re: Cannot publish my project.

Hi Polina,

Thank you for your information.

Could you provide the article you suggested for me? So I can refer it. Also How can I contact giri? Could you provide the ID? so I can contact him/her in community.

Thank you very much.

Re: Cannot publish my project.

Hi,xi xie

     This problem I have encountered can add my QQ: 365782308 to see if it can help you

Re: Cannot publish my project.

Hi xi xie​, I am working internally to analyse this issue. I have also requested a Restart of your ThingWorx instance connected to your Experience service to see if it helps.

Re: Cannot publish my project.

Re: Cannot publish my project.

xi xie​ Definitely it's not with the Great firewall of China, but may your internal firewall or a private network. I would suggest to try publishing in a Public network.

Were you able to publish projects prior to 1.9 upgrade?

-Giri

Re: Cannot publish my project.

hi,giri

Thanks for your reply.

I have updated on this Monday.

1.PNG

And I always use a public wifi because the schneider internal network doesn't allow me to publish.

2.PNG

In fact, I sometimes published unsuccessfully before, but I always fail to publish this week.

I feel so confused now and don`t know how to fix it.

Re: Cannot publish my project.

Thanks, Polina. I have seen and tried according to this article, but it still happens today.

Re: Cannot publish my project.

Hi xi xie​, I checked with R&D on this issue and as per them this seems to be an issue with the database. The simplest approach would be to reset Thingworx's database to its original state.

Could you please take an export of your entities and data. Let me know when you are done so that I can reach R&D for resetting Thingworx's database to its original state.