Experience Service aborted

[meliu]

Hi，

Our Experience Service often aborted these days. I don't know why, could you please help me?

Attached please find the log file. Thank you.

Thanks,

Mengjue

[dupatel]

@meliu Is this happening on your Trial instance or local On premise ES .  It could be due to the fact that there has been some changes done in supporting ES Trail service for internal user and instance.

-Durgesh

[meliu]

Hi Durgesh,

Thank you for answering.

It is happening on local On premise ES. Are there any I can do?

Thanks，

Mengjue

[dupatel]

@meliu I believe it will be better if you can open a PTC Tech Support case to investigate the issue further. Also, mention the ES, ThingWorx and Studio version been used.

-Durgesh

[meliu]

Hi Durgesh，

Got it.

Thank you for your time.

Thanks,

Mengjue