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Installed an on-premise experience service and trying to start it using
sudo ./start-es.sh
but getting the error below.
Error: getaddrinfo ENOTFOUND fall
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:64:26) {
errno: 'ENOTFOUND',
code: 'ENOTFOUND',
syscall: 'getaddrinfo',
hostname: 'fall'
}
vxs Process exiting with code: 1 +101ms
Process exiting with code: 1
/usr/share/ptc/node_modules/q/q.js:155
throw e;
^
Error: getaddrinfo ENOTFOUND fall
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:64:26) {
errno: 'ENOTFOUND',
code: 'ENOTFOUND',
syscall: 'getaddrinfo',
hostname: 'fall'
}
What could the reason be and where should I check
@Aparna Could you please start the ES using below debug mode command and review error-
DEBUG=vxs* bin/start-es.sh
Also, make sure the port used by ES is not already in use.
Hi! How exactly the command will look like?
Could you please provide your OS details on which you have installed Experience Service. Is the installation completed successfully or have you noticed any errors post-installation? Have you started ES in debug mode? Please review the below article to start ES in debug mode. This will provide us more information on the issue: