Node.JS: Server-side Java Script Suspended

[mryman]

Hello Everyone!

A couple weeks ago the vuforia studio app mentioned there was an update available. So I went and proceeded with the update, and ever since then, my Vuforia will not open. I checked the task manager and noticed that 'Node.JS: Server-side Java Script Suspended.' 

Even if I go into the resource monitor and resume it, the Vuforia App does not open. I only noticed this problem since the update.

I have tried uninstalling and reinstalling - in which the APP was able to load, only once with no issue, but the next day the same error message occured.

Any assistance would be greatly appreciated.

Thank you

[sdidier]

Hello,

• Do you have something reported in Vuforia Studio log file ?
• Do you something reported about Node.js in Windows Event log ?

         More details here about how to look in this tool :

         https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/

Best regards,

Samuel

[mryman]

I have copied the log from Vuforia Studio, please see below:

[2019-10-11T12:20:33.796Z] Status Message: Getting ready...
[2019-10-11T12:20:33.796Z] Starting node.exe
[2019-10-11T12:20:38.150Z] info: [twx-studio:index] Studio Version 8.5.0.4481
[2019-10-11T12:20:38.376Z] info: [twx-studio:initializer] Node version: 10.15.3
[2019-10-11T12:20:38.379Z] info: [twx-studio:initializer] studio launched with the following arguments: { _: [ 'C:\\Users\\mryman\\Documents' ],
'$0':
'..\\..\\..\\..\\..\\..\\Roaming\\VuforiaStudio\\studio-download.vuforia.io\\dist\\server\\index.js' }
[2019-10-11T12:20:38.381Z] info: [twx-studio:initializer] studio dir: C:\Users\mryman\Documents\VuforiaStudio , home dir: C:\Users\mryman\Documents
[2019-10-11T12:20:38.387Z] info: [twx-studio:builderSettingService] C:\Users\mryman\Documents\VuforiaStudio\builder-settings.json was not found, creating it now
[2019-10-11T12:20:45.093Z] info: [twx-studio:gitUtils] nodegit is not installed.
[2019-10-11T12:20:45.142Z] info: [twx-studio:ar-extension:upgrade] ar-extension version 8.5.0.4481 (1.43.1616)
[2019-10-11T12:33:43.922Z] Studio 8.5.0.4481
[2019-10-11T12:33:43.970Z] Status Message: Getting ready...
[2019-10-11T12:33:43.970Z] Starting node.exe
[2019-10-11T12:33:46.006Z] info: [twx-studio:index] Studio Version 8.5.0.4481
[2019-10-11T12:33:46.098Z] info: [twx-studio:initializer] Node version: 10.15.3
[2019-10-11T12:33:46.100Z] info: [twx-studio:initializer] studio launched with the following arguments: { _: [ 'C:\\Users\\mryman\\Documents' ],
'$0':
'..\\..\\..\\..\\..\\..\\Roaming\\VuforiaStudio\\studio-download.vuforia.io\\dist\\server\\index.js' }
[2019-10-11T12:33:46.102Z] info: [twx-studio:initializer] studio dir: C:\Users\mryman\Documents\VuforiaStudio , home dir: C:\Users\mryman\Documents
[2019-10-11T12:33:49.192Z] info: [twx-studio:gitUtils] nodegit is not installed.
[2019-10-11T12:33:49.231Z] info: [twx-studio:ar-extension:upgrade] ar-extension version 8.5.0.4481 (1.43.1616)

For the Windows Event Log - I do apologize, I could not specifically find anything with the Node.JS.

Please let me know if this info helps.

Thank you!

[sdidier]

Hello,

I have some questions to investigate deeper :

1. Which use is the owner of this node.js process ?
2. Is it the user currently logged ?
3. Are you using an anti virus on this workstation ?
4. Do you reproduce the issue in various workstations ?
5. Did you install Vuforia Studio with Administrator permissions in Windows ?

Thanks in advance for your feedback.

Best regards,

Samuel

[mryman · Accepted solution]

1. Which use is the owner of this node.js process ? I do apologize i do not know this
2. Is it the user currently logged ? yes i used my proper credentials
3. Are you using an anti virus on this workstation ? yes
4. Do you reproduce the issue in various workstations ? no i installed it on another pc and seems to be working properly.
5. Did you install Vuforia Studio with Administrator permissions in Windows ? yes, domain user and local admin accounts

I think I am all set for now, i did a clean install of windows on a different pc - and the program seems to be opening and functioning now.

Thank you for your assistance.