Hello and good day.
I have been stuck in this page for a week and does not get any email. Anyone know what the best solution for me to install for the trial ?
Solved! Go to Solution.
hi @dupatel, thank you for noticing my issue.
Did you mean my email/username ?
this is my email that have been used for the PTC account; firstname.lastname@example.org
@FATIN I am still awaiting feedback internally and will update as soon have more details. Sorry, for the inconvenience caused due to delay.
@FATIN Based on a similar issue reported earlier with some other users, they were trying to register using the French page of the Studio Trial, which is not working for some reason. They had to switch their Chrome/browser to English to access the main page and go through registering. Based on the attachment share I believe language is English and is the chrome browser been used?
Hi @dupatel ,
I used this website to login (https://trial.studio.vuforia.com/login/) with a Chrome browser.
The language was german.
After the Login the only thing that can be seen is
"Congratulations! Your AR trip can start now!
We are in the process of getting Experience Service up and running. Please be patient and we will send you an email as soon as we are ready."
I'm looking forward to your reply:)
@dupatel it's not suprising when you look for the wrong email account.
It is email@example.com, not fedler.
Thanks in advance
@FlorianFelder As per feedback internally, the user ID: firstname.lastname@example.org does not exist in the system. So, to get a better understanding of the issue could you please perform below steps in sequence and share feedback.
Change browser language to English and then log in to the Trial portal using the Chrome browser.
Use ID: email@example.com
If possible please share a screenshot or video of the above steps to review further.
@dupatel okay thank you for the fast reply.
I performed the suggested steps, but the result was the same.
I attached two pictures, so you hopefully can see what is wrong.
@FlorianFelder As per feedback from our provisioning team, we noted that the username used for logging in with is different than the one been posted. Your first/last names are flipped in the two. That’s why we were unable to find florian.felder. It appears you were using felder.florian and ID have now been reset.
You should be able to deploy a trial now using Chrome and setting Language as English.
I'm very sorry.
I didn't realize I misspelled my own e-mail.
Thanks for your help.
I'll test it right now to see if it works.
If there are any problems, I'll get back to you.
Otherwise, thank you very much for your help.
Hi again @dupatel . I wonder how long does it take to get the green tick on the server ? because mine still like the previous issues. I have used chrome and English language for this second registration.
By the way, thank you for your time and great services
As per feedback internally,
@FATIN firstname.lastname@example.org had a previous bad provision that has now been cleared. Please try again and share feedback.
@FlorianFelder We are still investigating the issue going with felder.florian ID and have reached out to the team responsible to review it further. I will get back as soon have more details & update.
@FATIN Good day and I just want to clarify, that bad provisioning here means an issue could be with Browser setting/internal registration workflow/provisioning scripts, etc. It has nothing to do with the hardware specification of the laptop been used.
@FlorianFelder We have reset your ID: felder.florian and would request you to start again with the Chrome browser set to the English language. The exact cause is still not identified and re-attempting will help us with the investigation. Sorry for the inconvenience caused however there seems to be some exception in this case.