Vuforia Studio Expereoence server model target poblem

[Milliau]

When i tried my program to publsih on the test server it works, but on the server from my univeristy not. 

I set the experience server correctly but when ich try to share the programm i get following error in the protocol pf vuforia studio:

2019-03-07T11:37:01.500Z] error: [twx-studio:tgt-gen.img] Response code 403
[2019-03-07T11:37:01.500Z] error: [twx-studio:tgt-gen.img] Could not retrieve signature,  {"message":"Insufficient permissions to access resource","errorCode":403,"error":{}}
[2019-03-07T11:37:01.500Z] error: [twx-studio:tgt-gen.img] Failed to generate the data set for model VuforiaStudio\Projects\NEw_Dectection_mitDH_late\dist\app\resources\Uploaded\bearbeitetohne Werkzeug.pvz undefined
[2019-03-07T11:37:01.501Z] error: [twx-studio:projectHelper] publishTask error for project NEw_Dectection_mitDH_late { Error: Publish failed, issue generating model target information
    at _Error (VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:25:17)
    at ModelTargetGenerator.generateDataSet (VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:204:13)
    at process._tickCallback (internal/process/next_tick.js:68:7) i18n: true }
[2019-03-07T11:37:01.501Z] error: [twx-studio:api] Error occured while publishing project NEw_Dectection_mitDH_late { Error: Publish failed, issue generating model target information
    at _Error (VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:25:17)
    at ModelTargetGenerator.generateDataSet (VuforiaStudio\studio-download.vuforia.io\node_modules\target-generator\lib\modelTargets.js:204:13)
    at process._tickCallback (internal/process/next_tick.js:68:7) i18n: true }

I hope someone can help me with this thanks

[sdidier]

Hello Milliau,

The error messages seem very similar to this thread :

https://community.ptc.com/t5/Studio/can-not-publish-experience-with-model-target/td-p/536438

On the Vuforia Experience Service from your university might be in an old version where Model Target is not supported.

• What is the version of this Experience Service ?

Best regards,

Samuel

[Milliau]

Hello Samuel,

thanks your your answer. It should be the version 8.3.8 is there somewhere an information which version give support for model target tracking?

Thanks

Milieu

[sdidier · Accepted solution]

Hello,

I found more details in this article;

https://www.ptc.com/en/support/article?n=CS279248

Model Target should be supporter for On-Premise Vuforia Experience Service since 8.3.4.

But, in configuration.json file, the mth.disable should be set to false.

• Does this parameter has been enabled in Experience Service ?

Best regards,

Samuel