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Hi,
We are using Windchill PDMLink Release 11.0 and Datecode with CPS M030-CPS14
We have observed recently that when a user tries to perform a checkout on some item, an error occurs. The same error appears when trying the same manipulation with an admin account.
The error is the following :
WARNING : Version already exists, cannot create a duplicate
The concerned items are not edited from any CAD software. Only attributes are edited from the Windchill interface.
Did anyone face the same issue in the past?
Any clue on what could be happening here?
Thanks in advance for your help
If you search on PTC's knowledge base, with your error, you can find some possible answers:
Hi @TFOA
I would open TS Case to get healing script. even though the 11.0 is not supported anymore.
It seams that it can be a serious trouble.
https://www.ptc.com/en/support/article/CS312032
https://www.ptc.com/en/support/article/CS228862
PetrH
Thank you both for your answers.
How can I manage to open a support case at PTC when we use an unsupported version?
I have been trying to do so in the first place but I was redirected to the PTC Community forum during the process.
Best regards
Dear SW_10774509,
Thank you for using PTC Community to initiate this topic.
You probably already received information about Sustained Support when you were opening a case, as your request refers to Product Windchill PDMLink & Release: 11.0
This version of product has been in so-called Sustained Support mode for more than two years. In this mode you have the following options to get help on your product version:
For further questions regarding Sustained Support please visit the PTC Product Calendar page.
Kind Regards,
Community Moderation Team.