IoT Tips

Background: The frequency with which an Agent checks its connection to the Axeda Cloud Server is called the Agent “ping rate” (also known as heartbeat). (For Axeda IDM Agents, ping rate is referred to as “poll rate”; the meaning is the same.) Pings are a very important aspect of Firewall-Friendly communication. All communication between the Agent and the Cloud Server is initiated by the Agent. In addition to indicating the Agent is still active, the Ping also gives the Cloud Server an opportunity to send commands back to the Agent on the Ping acknowledgement. The ping rate effectively defines how long users must wait before they can deliver a command or request to an Agent. Typical commands may include setting a data item, starting an Access Session, or running a script. The place where Ping rate is most noticeable to system users is when requesting a remote session. When a session request has been submitted by the user, the Cloud Server waits for the next Agent ping in order to send down the command to begin the session process. A longer ping rate means the remote session takes longer to get started. (Note that the same is true of any command initiated from the Axeda Cloud Server.) Ping traffic comprises the majority of inbound traffic to the Cloud Server. The higher the ping rate, the more resources are consumed on the Server and the greater the requirements for network bandwidth for the customer. Unnecessarily high ping rates will result in an increase in network traffic on your customer's network. By default, the ping rate for Firewall-Friendly Agents is 60 seconds, or every 1 minute. The Agent ping rate is set using Axeda Builder when configuring the project. The ping rate can also be set via an action from the Axeda Cloud Server. When set via an action, the new ping rate is in effect until the next Agent restart (at which time the Agent will go back to the default ping rate set in the project). The Axeda Cloud Server also uses Agent ping rate to determine when assets are missing. One of the model settings is to define how many missed pings (or missed pings and time) will cause a device to be marked as missing. The default setting for new models is to mark assets as missing after they’ve missed 3 consecutive pings. Recommendations: Make sure that your Agents’ ping rates are set to reasonable frequencies. The ping rate should be set based on use case and not necessarily volume. The recommended practice is to make sure the ping rate is never set less than 60 seconds. Where possible the ping rate should be set to 2 minutes or higher. In the end, it is often user expectations around starting Access sessions that drives the ping rate value. If only occasional user access is required, one recommendation is to dynamically adjust the ping rate when conditions require expedited communication with the Cloud Server. One use case is to expedite a remote session when a device is in alarm condition or when an end user needs assistance. In this case you would temporarily increase the ping rate. This can be done using an action from the Cloud Server, by downloading a software package ping rate update, or by Agent extension using the SDK. (For information about using the Agent SDK, see the Axeda® Platform Extending Axeda® Agents PDF.) You can configure alerts to indicate if an asset is missing. Axeda recommends that you configure the alert to a reasonable time given your resources and the expense of tracking every missing asset. A reasonable missing alert for your organization may be 1-2 days, meaning the Server generates the missing asset alert only after the asset has been missing for one or two days, based on its ping rate, and an asset should be marked as missing only after 15 missed pings or 30 minutes (whichever is less). The most common cause of a missing asset is not an issue with the device but rather the loss of Internet connectivity. Note: Any communication from an Agent also serves the function of a Ping. E.g., if the ping rate is set to 30 minutes and the device is sending a data value every 5 minutes, the effective Ping rate is 5 minutes. Need more information? For information about specifying Agent ping rate, see the online help in Axeda® Builder (Enterprise Server Settings). If setting the ping rate from Platform actions or verifying Agent ping rates, see the online help of the Axeda® Connected Management Applications.

Background: In very rare situations, it is possible that the Firewall-Friendly Agent process may stop running. If the Agent is not running, no machine monitoring or communication with the Cloud Server is possible. Recommendation: WatchDog is a little known yet very helpful feature available with Firewall-Friendly Agents. This program lets you monitor whether an Agent is running; if it’s not running, WatchDog can restart that Agent if needed. If the Agent process fails, WatchDog can bring it back up! WatchDog can also be configured to watch other processes. You can configure WatchDog to run as a service (for Windows) or daemon (for Linux). You will register the Watchdog to run as a service.  The Watchdog configuration file will specify the process(es) to be monitored and what to do when one exits. The options are to attempt to restart the process or to restart the system. Note: Watchdog detects only if a watched process exits. It will not detect or report on processes that may be “hanging”. Need more information? For information about configuring and using WatchDog, see the Agent User’s Guide for your Agent: either Axeda® Platform Axeda® Gateway User’s Guide (PDF) or Axeda® Platform Axeda® Connector User’s Guide (PDF).

Background: Customer machines create files containing data, configuration, log data, etc. These files may contain critical information for service technicians about the asset and its data. How can you make sure you get this important information to the Cloud as soon as it’s available? Use File Watcher, a standard tool available with Firewall-Friendly Agents. You can configure File Watcher to monitor a directory or file specification and automatically upload the file(s) to the Axeda Cloud. By monitoring selected directories and files on the device, the File Watcher determines which files have changed or appeared and then upload those files to the Axeda Cloud Server. Sometimes the size of the file being written or copied into the file watch target is large enough that it takes time to complete. Without taking the right precautions, the file upload may try to start before the file creation process is completed. Recommendations: To ensure that large files don’t cause problems, we recommend using a “move” or “rename” operation instead of a file copy operation to place your file into a watched directory. Unlike a “copy” operation, using autonomous operations like move or rename will ensure that the Agent doesn’t detect a file is in the midst of growing and prematurely begin to upload that operation. In situations when it isn’t possible to use the autonomous “move” or “rename” operations, you can implement a delay. Setting a delay in the File Watcher configuration will prevent the Agent from sending files to the Axeda CloudServer before those files have transferred completely to the watched file directory. Finally, use file compression wisely. You need to balance the benefits from compressing files before sending with the potential adverse impact that compression will have on the Agent. Compressing very large files BEFORE sending to the Platform will affect the Agent; however, compressing smaller files can be beneficial. If the Agent’s computer is of lower power, the CPU may have to work overtime to compress huge files or to send huge uncompressed files. As a general rule, compressing files before sending is recommended. However, depending on your Agent and network setup, it may prove more beneficial to stream uncompressed files rather than compress first and then send. Need more information? For information about configuring and using file watchers, see the Axeda® Builder User’s Guide (PDF) or the online help in Axeda Builder.

<p>We live in a connected world where we can (want!) to receive instant updates and notifications. ThingWorx leverages the power of Web 2.0 and its Always-On technology to deliver that, but our friendly SMS providers have also provided an easy and powerful way that can be used to deliver SMS notifications right to your phone. Email to Text!</p><div>Set up a 'notification' Thing using our MailServer Template, set up your outgoing e-mail server and you are now ready to invoke the 'SendMessage' service on a given event. All you need now is the email address of your SMS number, which you can find by following this link: <a href="http://sms411.net/how-to-send-email-to-a-phone/" target="_blank"><span style="font-size:8.5pt;line-height:115%;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;">List of e-Mail to SMS  addresses</span></a></div><p class="MsoNormal"><o:p></o:p></p><div><p class="MsoNormal"><o:p></o:p></p></div><p></p>

Connecting to other databases seemed to be a hot desirable from our training feedback. So we've just added a video tutorial in the Wiki for connecting ThingWorx to SQL Server (or SQL Server Express). See topic 7.04 or go to the Video Appendix. In essence connecting to other databases like mySQL or Oracle will work the same way except you will have to change the Database URL and JDBC reference. Also let me take this opportunity to wish everyone a blessed holiday season!

One commonly asked question is what are the correct settings for the Configuration Tables tab when creating/setting up a Database Thing to connect to a SQL Server (2005 or later) database.  There are a couple of ways to do this but the tried and true settings are listed below. connectionValidationString - SELECT GetDate() jDBCConnectionURL - jdbc:sqlserver://servername;databaseName=databasename jDBCDriverClass - com.microsoft.sqlserver.jdbc.SQLServerDriver Max number of connections in the pool - 5 (this can be modified based on number of concurrent connections required) Database Password - databaseusername Database User Name - databaseuserpassword <br> The jdbc driver file sqljdbc4.jar is by default installed with the ThingWorx server.  It is located in TomcatDir\webapps\Thingworx\WEB-INF\lib\

Remember that when you are calling an external URL to fetch data via an API call to another system that you must encode special characters specifically. For example the URL that you may type into a browser to test may look like this: https://someserver.somwhere.com:443/apicall?parameter1=test string&parameter2=test^number but when scripting that into a string variable you'll need to replace the space and the carrot with the proper encoded values (%20 and %5E) var params = { username : "me", password : "password", url : "https://someserver.somwhere.com:443/apicall?parameter1=test%20string&parameter2=test%5Enumber", ignoreSSLErrors : false, timeout : 60, headers : headers }; var result = Resources['ContentLoaderFunctions'].LoadXML(params); also note that in this instance we're making a secure connection therefore port 443 (typically the default) was explicitly specified...