Activated hardkey licence but still shown time limit and cannot connect the data form equipment

Please take a look at the following article as it may help resolve your issue:

https://www.ptc.com/en/support/article/CS303222

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Hi @WP_9398021,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Please note that industry experts also review the replies and may eventually accept one of them as solution on your behalf.
Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,