Missing or invalid keyword error message - KEPserverEX log

[J.T.]

Hello community, 

We're experiencing issue where errors attached bellow pops up and it seems like this problem causing outages in our MES visualization system. 

Any ideas what can cause this error message or how to deal with it? 

Thanks in advance for suggestions. 

JT

[ntripathi]

Greetings @J.T. ,

To address this issue kindly follow the below steps.

1. Verify the machine cycle time and adjust the configured Request Timeout accordingly
2. Verify the device follows EUROMAP63 specifications
3. If the vendor software controlling the press generates a log file, refer to that file for more details on the problem

Please refer to the below article 

https://www.ptc.com/en/support/article/CS378317

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.

[Catalina]

Hi @jt_10997478,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Please note that industry experts also review the replies and may eventually accept one of them as solution on your behalf.
Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,