Kepserver EX6 License is Valid in License Utility, but Time-Limited in Server Configurator

[AB_12230005]

We're in the middle of migrating to new servers. We've transferred the license from one server for Allen-Bradley Ethernet per https://www.ptc.com/en/support/article/CS285278. This worked fine, and the license Utility on the new server says the license is good. But the server configurator says it is time limited and is shutting down after the indicated time elapses. 

The original server was running v6.0 and the new server is running v6.12. We've restarted and reinitialized and the situation is unchanged. The only thing I've found from searching around is to try to install a lower version, which I will do shortly. Any ideas? 

[ntripathi · Accepted solution]

Greetings @AB_12230005 ,

I am writing to inform you that you should please check the support end date in the license utility and update it if it is wrong.

To update the support end date in the license utility, please follow the steps outlined in this article CS292377.

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.