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Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily. X

Activation

ptc-4296078
4-Participant

Activation

I tried activating with this product key - it says it activated, but when I open the program, it's not activated. Please help.
ACCEPTED SOLUTION

Accepted Solutions

Hi @ptc-4296078

 

It seems you are launching Mathcad through Remote desktop session.

 

If node-lock license is configured, PTC application cannot be accessed via Remote Desktop session or Terminal Services connection

 

Physical access to the station is mandatory to enable successful startup of Creo Parametric when using a Locked license file

 

This is working correctly as per product specification for PTC applications

 

Thanks,

Vipul

View solution in original post

4 REPLIES 4

Hi @ptc-4296078,

 

Share the screenshot of the license window by performing the below steps.

 

Launch Mathcad > Click on M icon on top top left corner > Options > License tab > Capture the screenshot of the window and share it.

 

Thanks,

Vipul

ptc-4296078
4-Participant
(To:VipulT)

ptc-4296078_0-1612377057873.png

 

Hi @ptc-4296078

 

It seems you are launching Mathcad through Remote desktop session.

 

If node-lock license is configured, PTC application cannot be accessed via Remote Desktop session or Terminal Services connection

 

Physical access to the station is mandatory to enable successful startup of Creo Parametric when using a Locked license file

 

This is working correctly as per product specification for PTC applications

 

Thanks,

Vipul

ptc-4296078
4-Participant
(To:VipulT)

Thanks for the help, Vipul.

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