Disk Full error when saving to network location

[MC_10980611]

I am using Mathcad Release 15.0 and Datecode is unknown

We have been receiving a "Disk Full" error when saving to a network location (that is most definitely not full). My users say it has been happening "for years," but this is the first I've heard of this. This happens regardless of the file or network location, and does not happen when saved locally to the computer. Happens with or without auto-save being enabled.

When it happens, our users have to save locally and then move the file to the server. Is there a port or something on our firewalls that needs to be opened to allow MathCAD to save to network locations without an error? It doesn't happen every single save, but it is is frequent enough to where my users are choosing to save the file locally instead, which is an issue we'd like to stamp out immediately.

Here are the errors that I faced:
Disk full while accessing "insert network file path"

[BenLoosli]

Does file size make difference? Do smaller files get to the network drive but larger files are failing?

It could also be a network latency issue where MathCAD is overwriting the network transfer speed and the server is saying 'I'm full'.

What does your IT department say about it?

[ppal]

Verify Path Length: If the file or directory path exceeds 260 characters, Windows may prevent saving data. Consider shortening folder or file names to avoid this limitation. if it is Map the long pathname to a drive like Z: or similar.