Need to get Mathcad 15 m050 so I can install it on a windows 10 computer

[SH_6891217]

Need mathcad 15 m050 so I can install on windows 10 machine

[VladimirN]

Hi,

Read the next announcement - "Official PTC Mathcad 15 and Prime 1–6 End-of-Sale Announcement": https://community.ptc.com/t5/PTC-Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Anno...

[SH_6891217]

I already have a license. Just need the mathcad 15 m050 installation software.

[VladimirN]

@DJNewman 

[DJNewman]

Please reach out to License Management for assistance: https://support.ptc.com/apps/business_support/auth/ssl/assistant

[SH_6891217]

Tried that and I get Access Denied. Tied upgrading my account and it goes to a non reachable page.

Access Denied - Insufficient Privileges

 

You are currently setup with a Basic PTC.com Account that does not provide access to this area of eSupport. This means that you may have an active PTC Global Support agreement however you have not yet Upgraded your Account to reflect your Support entitlements. To access this area please Upgrade Your Account.

Note: You will need your Customer Number and either a Service Contract Number (SCN), Sales Order Number (SON) or Site Number in order to upgrade your account. This information is available in the Software Order Fulfillment email you received when the software was purchased. If you cannot locate this information, or would like more information around our Support Packages, please contact your company Administrator or a PTC Global Support Representative.

[DJNewman]

Where'd you get your licence from?

[KC_6845067]

Directly from PTC Licensing Team

[DJNewman]

If you have an issue as well, please make a separate thread for it. (I assume you're not the same person as the original poster...?)

[KC_6845067]

Yes i am the same person was just using another company account.

[DJNewman · Accepted solution]

Gotcha.

I'd follow the directions in the second part of the error you received, the

"Note: You will need your Customer Number and either a Service Contract Number (SCN), Sales Order Number (SON) or Site Number in order to upgrade your account. This information is available in the Software Order Fulfillment email you received when the software was purchased. If you cannot locate this information, or would like more information around our Support Packages, please contact your company Administrator or a PTC Global Support Representative."

part. I assume you have those numbers mentioned readily available, but if you contact PTC Support that way they should help you.

(And maybe you can ask them about the licence management for your original problem, the Mathcad 15 install media!)