MATHCAD Flexnet License Move

[JL_1445157]

I'm attempting to moved my networked mathcad license to a new server. I've followed the support article  (https://www.ptc.com/en/support/article/CS20911?oskarSession=4ed21d13-73b5-4882-8e39-d12bebb4a6bc&source=support_assistant) and to how to install the service manually (https://www.ptc.com/en/support/article/CS62129?oskarSession=4ed21d13-73b5-4882-8e39-d12bebb4a6bc&source=support_assistant) and everything looks fine but when I go to start the license it won't start and when I attempt to re-read the license it fails. the Debug log isn't showing anything either.

[MartinHanak]

Hi,

• remove your FLEXnet installation
• go to https://www.ptc.com/support/-/media/support/refdocs/Creo_Parametric/compatibility/PTC_LMS_Download.pdf
• download https://download.ptc.com/download2/products/FLEXnet/flexnetadmin64_11.19.6.1.zip
• unzip flexnetadmin64_11.19.6.1.zip and install FLEXnet

[JL_1445157]

Thank you for replying Martin!

The problem with removing my current flexnet is that it also holds other licenses for other software and that is why I opted to do the manual install. 

[MartinHanak]

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@JL_1445157 wrote:

Thank you for replying Martin!

The problem with removing my current flexnet is that it also holds other licenses for other software and that is why I opted to do the manual install. 

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Hi,

the golden rule says that software from a certain manufacturer requires a separate installation of FLEXnet.

Therefore I suggest you install separate FLEXnet instance for PTC products.

[anursingh]

Hi @JL_1445157,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag