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Welcome to the forum.
This is not PTC support, this is a user forum...
Same problem here: https://community.ptc.com/t5/PTC-Mathcad/Licence-error/td-p/687033
Unfortunately the person did not describe what he/she did to solve it.
Fortunately a link to mathcad support is provided there. Try to contact them to solve your problem.
If you've found the solution please describe it here so others can be helped in the future.
Success!
Luc
Hello,
Can you check if it is the same HOST ID with which the license file is regenerated and the one mentioned on the Mathcad Prime user interface to generate the license?
Regards,
Saad