CREO 10.00 software is not working

[HS_10940695]

RESPECTED SIR, 

I am the user of student version of CREO 10.00. I installed the software the error is occurs that software not detecting some technical data. There is attachment. Please solve this problem as early as possible.

But when I installed student version CREO 9.00 that time this problem had not occured. In same laptop I had installed it. So please as early as possible please solve this problem. OR give another solution.

[VladimirN]

Similar problem:

• "Creo 4.0 mistake 0x06000012": https://community.ptc.com/t5/System-Administration/Creo-4-0-mistake-0x06000012/m-p/484701
• "Licensing Error Creo 7.0.2.0": https://community.ptc.com/t5/PTC-Education-Forum/Licensing-Error-Creo-7-0-2-0/td-p/708655

[VladimirN]

Similar problem:

• "Creo 4.0 mistake 0x06000012": https://community.ptc.com/t5/System-Administration/Creo-4-0-mistake-0x06000012/m-p/484701
• "Licensing Error Creo 7.0.2.0": https://community.ptc.com/t5/PTC-Education-Forum/Licensing-Error-Creo-7-0-2-0/td-p/708655

[VladimirN]

Similar problem:

• "Creo 4.0 mistake 0x06000012": https://community.ptc.com/t5/System-Administration/Creo-4-0-mistake-0x06000012/m-p/484701
• "Licensing Error Creo 7.0.2.0": https://community.ptc.com/t5/PTC-Education-Forum/Licensing-Error-Creo-7-0-2-0/td-p/708655

[MartinHanak]

Hi,

Check whether "C:\Program Files\PTC\DiagnosticTools\x86e_win64\obj\qualityagent.exe" does exist.

If the file exists then: 

• Open C:\Program Files\PTC\Creo 10.0.0.0\Common Files\text\config.pro file in Notepad and add following line at the end of the file, save the file.

quality_agent_path  C:\Program Files\PTC\DiagnosticTools\x86e_win64\obj\qualityagent.exe

Note:

Read https://community.ptc.com/t5/System-Administration/Issues-Using-Creo-10-0-Student-Edition/m-p/929474 discussion.

[MartinHanak]

Message related to Java is not important ... Creo will run even without Java.

[HS_10940695]

Problem Solved