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M
MO_107657444-Participant
4-Participant
February 5, 2024
Solved

Issues Using Creo 10.0 Student Edition

  • February 5, 2024
  • 2 replies
  • 4013 views

I am having an issue accessing Creo 10.0. I had Creo 9.0 but had to update due to my files upgrading from 9 to 10 on my new laptop, so my old laptop running 9.0 could no longer open these files. I attempted downloading creo 10.0 using my schools access, however I am running into an error I do not understand, a screenshot is provided below.

MO_10765744_0-1707166884771.png

 

Best answer by MartinHanak

Hi,

1.] uninstall PTC Quality Agent item

2.] install it using CR10_install_package\install\addon\qualityagent_64.msi

 

2 replies

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
February 5, 2024

Did you do a clean install of Creo 10 on your laptop by removing Creo 9 first?

The Quality Agent is under the loadpoint in the Creo/Agent folder.

M
MO_107657444-ParticipantAuthor
4-Participant
February 5, 2024

Yes, At first I attempted upgrading to Creo 10.0 but that gave me a licensing error, I immediately then wiped my computer of anything Creo related and tried a fresh install and am now receiving this error.

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
February 6, 2024

Hi,

1.] uninstall PTC Quality Agent item

2.] install it using CR10_install_package\install\addon\qualityagent_64.msi

 

    M
    MO_107657444-ParticipantAuthor
    4-Participant
    February 6, 2024

    Where do I find the quality agent to uninstall it? I cannot seem to find it.

      M
      MartinHanak24-Ruby III
      24-Ruby III
      February 12, 2024
      @MO_10765744 wrote:

      Okay, I have done a instructed and received the following error when attempting to save the config file.

      here first is the screenshot of the qualityagent file you asked to see, I believe this is what I'm supposed to see:

      MO_10765744_0-1707755782913.png

      and here is the issue I am having when trying to save the file:

      MO_10765744_1-1707755831709.png

       

      Hi,

      1st screenshot is OK.

      2nd screenshot contains following window:

      MartinHanak_1-1707762406738.png

      Click Yes button. This will save the config.pro.txt file in Documents folder.

      Turn on File name extension option as shown on following picture.

      MartinHanak_0-1707762290131.png

      Instead of config.pro name you will see real filename ... config.pro.txt

      Please remove .txt extension ... correct filename is config.pro

      Last step ... copy config.pro from Documents folder to C:\Program Files\PTC\Creo 10.0.0.0\Common Files\text folder.Some dialogs will appear... allow saving the file.

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