Can't install Creo 9.0 for windows11

[KT_10818408]

I want to install Creo 9.0. I succeeded in unzipping file "MED-100WIN-CD-460_9-0-0-0_Win64". But I couldn't open setup.exe and install_licenseserver.exe in my computer. When I searched control panel and task manager, I couldn't find any app in operations.

When I forced shutdown, I found "unnamed" file is running. Maybe this file is setup.exe which I tried to open.

Here is my laptop information.
CPU 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz
RAM 32.0 GB
OS window11 home

Thank you for your support.

[JH_12230187]

I am having the exact same issue and have found no answers. When I attempt to run the "setup.exe" file, a popup appears asking if I will allow the app to make changes. Then, nothing. I checked the windows event logs and found an error, as posted in the picture below. Still no answer. I have tried re-downloading the zip file directly from the website multiple times. I genuinely have no idea what to do. 

[MartinHanak]

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@JH_12230187 wrote:

I am having the exact same issue and have found no answers. When I attempt to run the "setup.exe" file, a popup appears asking if I will allow the app to make changes. Then, nothing. I checked the windows event logs and found an error, as posted in the picture below. Still no answer. I have tried re-downloading the zip file directly from the website multiple times. I genuinely have no idea what to do. 

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Hi,

just to be sure, try removing the space from the directory name. Then run setup.exe again

• for example: change C:\Creo Setup to C:\Creo_Setup

[JH_12230187]

I sincerely appreciate your help, and I actually JUST tried this. Still no dice, even after deleting all files, redownloading the zip file, extracting into the newly named PTC_install file, right click run as admin, nothing. I get the popup asking if I would like to let the ap make changes, I say yes, I get the little blue circle cursor for a few seconds and poof. 

[MartinHanak]

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@JH_12230187 wrote:

I sincerely appreciate your help, and I actually JUST tried this. Still no dice, even after deleting all files, redownloading the zip file, extracting into the newly named PTC_install file, right click run as admin, nothing. I get the popup asking if I would like to let the ap make changes, I say yes, I get the little blue circle cursor for a few seconds and poof. 

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Hi,

just to be sure ... what do you do when zip file download is finished?

Do you doubleclick zip file and run setup.exe from inside the zip file?

-OR

Do you unpack zip file into new directory and run setup.exe from this directory?

[JH_12230187]

Once I download the zip file from the website, I extract the files into that new folder in the C drive, and then go into that new file, right-click on the setup.exe file, and run as administrator. I really don't understand what is going on, as I am not even getting an error message. I have gone into the windows event viewer, and got the following error code:
Faulting application name: setup.exe_Creo, version: 37.0.2022.72, time stamp: 0x62555a35
Faulting module name: baselibmt.dll, version: 37.0.2022.72, time stamp: 0x624c4ccc
Exception code: 0xc0000005
Fault offset: 0x0000000000018a9a
Faulting process id: 0x4138
Faulting application start time: 0x1DB2BA1521AB3BF
Faulting application path: C:\PTC_install\setup.exe
Faulting module path: C:\PTC_install\pim\x86e_win64\baselibmt.dll
Report Id: f9dde179-952d-48c2-81ca-c0aedc244922
Faulting package full name:
Faulting package-relative application ID:

I am not nearly knowledgeable enough to know what any of that means, and am at a bit of an impasse.  

[MartinHanak]

Hi,

which language version of Windows do you have installed? Is it English version?

[JH_12230187]

Okay, FINALLY I made some progress. 
I ended up opening my task manager, and disabling some non-essential startup features such as Windows Mobile, Onedrive, and some other stuff. I disabled everything I could from startup, and when I went to run the program again (right click, run as admin) It FINALLY worked. After some tabs of information, licensing, and downloading a compatible version of java, I now have Creo Parametric on my laptop. Thank you everyone, I appreciate the help. 
What ended up sending me on that path was chatgpt, so if you can- use it!

[MartinHanak]

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@JH_12230187 wrote:

Okay, FINALLY I made some progress. 
I ended up opening my task manager, and disabling some non-essential startup features such as Windows Mobile, Onedrive, and some other stuff. I disabled everything I could from startup, and when I went to run the program again (right click, run as admin) It FINALLY worked. After some tabs of information, licensing, and downloading a compatible version of java, I now have Creo Parametric on my laptop. Thank you everyone, I appreciate the help. 
What ended up sending me on that path was chatgpt, so if you can- use it!

---

Hi,

what did you ask chatgpt?

[JH_12230187]

I showed it screenshots of the error screen in the windows event viewer. From there it gave me a bunch of possibilities, but the aforementioned process is what finally enabled me to install the software. This was a very.... enlightening experience.

[VladimirN]

Same issue:

• "Creo 9.0 setup file not opening": https://community.ptc.com/t5/PTC-Education-Forum/Creo-9-0-setup-file-not-opening/td-p/901463 
• "Installation problem with creo parametric 9.0 student edition": https://community.ptc.com/t5/PTC-Education-Forum/installation-problem-with-creo-parametric-9-0-student-edition/td-p/936769