License renewal

[SOL8129]

Hi,

Our license ran out for the students!  How can we renew?

[MartinHanak]

Hi,

see following page for inspiration

https://community.ptc.com/t5/PTC-Academic-Program-Discussions/Relicensing-Guides/m-p/210065#M3701

Use product code related to your Creo version.

Creo 4.0:

K-12       students can use Product code BE410708EDSTUDENTEDK12
University students can use Product code BK410705EDSTUDENTUNICL

Creo 5.0:

K-12       students can use Product code BE500806EDSTUDENTEDK12
University students can use Product code BK500806ED0790-Y3M9-4RW5

Creo 6.0:

K-12       students can use Product code BE600908EDSTUDENTEDK12
University students can use Product code BK600908EDSTUDENTEDUNI

[SOL8129]

I believe we have creo 3.0
--
Lawrence E. West III
Technology Education Teacher
Pilgrim High School
lawrence.west@warwickschools.org
(401) 734-3250

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[MartinHanak]

Creo 3.0

K-12       students can use Product code BE400407EDSTUDENTEDK12
University students can use Product code BK400407EDSTUDENTUNICL

[SOL8129]

Hello Again!

We are facing the same issue annually and have been struggling to get the  software up and running.

We are a FIRST FTC team and currently have been using Creo 6.0 for 3d printing.  Our Product code has expired and we are at a standstill.  Any help to resolve this would be greatly appreciated.

Sincerely,

Lawrence West

[MartinHanak]

---

@SOL8129 wrote:

Hello Again!

We are facing the same issue annually and have been struggling to get the  software up and running.

We are a FIRST FTC team and currently have been using Creo 6.0 for 3d printing.  Our Product code has expired and we are at a standstill.  Any help to resolve this would be greatly appreciated.

Sincerely,

Lawrence West

---

Hi,

maybe you can remove files from C:\ProgramData\PTC\Licensing directory and try installing Creo 7.0 - see below codes.

K-12 students can use Product code BE700908EDSTUDENTEDK12
University students can use Product code BK700908EDSTUDENTEDUNI

If Creo 7.0 is installed successfully, then you can use its license file to launch any previous Creo release.

[SOL8129]

Access Denied - Insufficient Privileges

We tried downloading and this is what we get!

You are currently setup with a Basic PTC.com Account that does not provide access to this area of eSupport. This means that you may have an active PTC Global Support agreement however you have not yet Upgraded your Account to reflect your Support entitlements. To access this area please Upgrade Your Account.

Note: You will need your Customer Number and either a Service Contract Number (SCN), Sales Order Number (SON) or Site Number in order to upgrade your account. This information is available in the Software Order Fulfillment email you received when the software was purchased. If you cannot locate this information, or would like more information around our Support Packages, please contact your company Administrator or a PTC Global Support Representative.

[MartinHanak]

Hi,

you have to use https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp link.