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Is PTC closed today???

TomU
23-Emerald IV

Is PTC closed today???

Just opened a case and received this:

TomU_0-1579638272289.png

 

It's 3:30 in the afternoon and not a holiday (as far as I know.)  Is this a bug or is PTC actually closed today?

1 REPLY 1
PeterCase
16-Pearl
(To:TomU)

Hi Tom,

Sorry to see you've encountered this issue during regular business hours. Our teams were available at that time and I saw that they did pick the case up and got in touch with you that day.

Our internal debugging revealed the root cause: an empty callcenter value at the time you logged the case:

 

PeterCase_0-1580132727727.png

 

We're checking the mappings which determine this value (there are many), and will address the issue at source. I'll respond again to confirm, once complete.

Thanks,

Peter.

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