Manage Your PTC eNews & Alerts Preferences problem

[STEVEG]

On PTC's site if I go to Support > Sign up for Technical Alerts the Summary tab states "You will not receive any Subscription Emails as you have checked Suspend Delivery box on Preferences tab."  When I go to the Preferences tab the page is blank.  How do I get this fixed?  I can't find a way on PTC's site to contact them about it.

[TomU]

I'm seeing the same problem with a bunch of the tabs.

• https://support.ptc.com/appserver/cs/subscriptions/subscriptions.jsp?p=tab_solutions
• https://support.ptc.com/appserver/cs/subscriptions/subscriptions.jsp?p=tab_bulletins
• https://support.ptc.com/appserver/cs/subscriptions/subscriptions.jsp?p=tab_preferences

[TomU]

Looks like it has something to do with this.  It only appears on the pages that don't load properly.

[STEVEG]

I have it on several of the tabs too.

It is the same in IE and Chrome.

[TomU]

I sent an email to a couple of internal contacts at PTC.  I'll let you know if I hear anything.

[TomU]

Apparently it is a known issue and the infrastructure team has been working on it since last week.

[PeterCase · Accepted solution]

@TomU, @STEVEG

The issue is solved now on production. Please let us know in case you continue to see any issues.

Thanks,

Peter.

[STEVEG]

Thank you.  It is fixed now.

[TomU]

@STEVEG,

I'm still seeing very slow loading on two of the tabs (over 20 seconds).  Are you seeing that as well?

[STEVEG]

I am not seeing that.  They are all displaying very quickly for me.

[TomU]

Odd.  Here's what I'm seeing:

Edit:  Attaching video as well.  The inline version is hard to see.

[STEVEG]

That is odd.  Mine is fine.

You might need to try and contact @PeterCase

[PeterCase]

Hi @TomU

I've opened an infra case (13951742) for the Systems team to help out, and uploaded your video.

Even viewing in Media Player, I couldn't make out which file it was that took a long time to download. Are you able to export and send (both netwrork and performance data) as a json file ?

The same operation completes in 1.5 seconds for me, but with different preferences (I have 11 subscriptions, you have 43), so as a first step I asked that the team test with the same subscriptions as you.

Thanks,

Peter.