Technical Support eNews & Alerts Emails

[byork]

Has anyone else noticed that there hasn't been much content in the support update email that last few days?

[VladimirN]

Hi Brian,

Yes, I also noticed that in the last email.

[MartinHanak]

Hi,

on 16-September-2016 I reported this problem to PTC Support. They are investigating it...

MH

[MartinHanak]

Hi,

starting from 19-September-2016 the problem has been resolved. Funny thing is that PTC is sending me email twice, now .

MH

[Marco_Tosin]

Me too.

Two identical email since yesterday.

[MartinHanak]

Hi,

starting from 21-September-2016 the problem has been resolved. I received one email, today .

MH

[Marco_Tosin]

Same for me.

Today I received only one email.

[manjunathrv]

Yes I noticed that and also 2 same emails were delivered.

[byork]

I had two today and yesterday as well.  Today the emails were slightly different.  One email had a logged case and one email didn't.  The funny thing is I didn't see anything on a case that should have been updated yesterday.

[Tmetcalf]

Brian -

What are your thoughts of the discussions / cadence of information here PTC eSupport Help

Thank you,

Toby

[byork]

Toby-

Before starting this discussion I looked for the support page but couldn't find it.  Can you move this discussion there?

Thanks,

Brian

[Tmetcalf]

Will do