Creo Simulate, Fatal Error, EXCEPTION_ACCESS_VIOLATION

[KC_10991192]

Hi,
I have an issue with Creo Simulate. Whenever I try to run the analysis, the fatal error appears and Creo shuts down. Below is the error massage from traceback.log file. My graphic card is Nvidia Quadro RTX 4000. Modelling and Creo Flow application work fine. The problem is only with Creo Simulate. Does anyone know the solution?


Here are the errors that I faced
The trace creation timestamp is: Fri Sep 27 11:36:21 24
The executable build timestamp is: Fri Oct 20 17:18:28 23
The datecode is: 2023294
The pro machine type is: x86e_win64
The process ID is: 17736
The traceback type is : CRASH
The logger exit status is: 00003
The Trail is: trail.txt.48
The release is: 10.0
The product version is: 10.0.2.0
The product title is: Creo Parametric
The product buildtag is: 10.0.2.0-rc.056
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 5872.

[Catalina]

Hi @KC_10991192,

Thank you for your question!

Your post appears well documented but has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.

Also, feel free to add any additional information you think might be relevant. It sometimes helps to have screenshots to better understand what you are trying to do.

Best regards,

[StephenW]

Members of the communtiy generally can't help with fatal error traceback logs. If it is a consistent error, you should submit a support ticket with PTC or your VAR.