Community Tip - Visit the PTCooler (the community lounge) to get to know your fellow community members and check out some of Dale's Friday Humor posts! X
hello
yesterday i was working on Thingworx Analytics,all was going well then.
but in the afternoon, i can't enter the Thingworx Foundation via http://10.0.75.1:8080/Thingworx/.
but it is strange that i can load the login interface like this
but when i sign in, i can't get any response, it just a banlk like this
i don't know what happens to my composor
Pleas help
Kind regards
Minnan
Hi,
Check the ThingworxStorage/Application.log and also Tomcat logs, what errors do you see?
Thanks,
Raluca Edu
hi
i refer to the logs files, but i can't figure out where the problem is
int the attachment is the log file in the ThingworxStorage and Tomcat.could you help me?
Thx in advance
Minnan
Cannot see the logs, can you check?
Cannot open archives, there are some errors, please try to attach logs without archiving them.
i tried as you say.the file Application is from ThingworxStorage, the rest of which are from Tomcat
hello
it is strange that i can't upload the log feiles.
what else access can i send file to you?
Thanks
Minnan
Use 'Reply' button, instead of 'Quick Reply', and try to attach again the files.
If you have PTC account, then you can open a case to PTC Support.