Getting an error "Failed to return license click check" while opening Thingworx

[rahulsoni6391]

When I try to load ThingWorx Composer on my local machine, I get the Composer splash screen and then an error pops up:

"Failed to return license click check"

As a result, I am unable to see composer and Thingworx data since this morning.

Do we have any solution for this error?

Regards,

Rahul Soni

[paic]

Check the following article: https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS189387

[rahulsoni6391]

Hi Pai,

Thank you for providing the above link. It's very useful.

Could you answer the below question and suggest any link/article. It will be a great help from your end. Thank you!

1. What causes the disk space to increase while using Thingworx? We can look at some of the default application/monitoring loggers and set them to a lower level than OOTB values (assuming logging is the reason ).
2. Secondly if they have a TPR/CS which talks about different set of memory settings in Tomcat while using TWX; that would be helpful. For ex: if ‘x’ no. of developers are connected or ‘y’ no. of devices are connected and monitored, value of the memory settings to be set to ‘z’ MB.

Regards,

Rahul Soni

[paic]

Space on the server is taken up by:

1. the model

2. data persisted in the model

3. log files

4. files in FileRepositories

As for sizing of the JVM and Server, I believe there is ongoing work to get some sizing charts/guidance onto our Support portal.

[rahulsoni6391]

Thanks for the above information!

Logged a TS case for it. May be. It will be resolved soon.