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Incomplete user extensions display if using Infotable

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Incomplete user extensions display if using Infotable

hello

 

If I add an infotable (list of devices) in user extensions , most of extensions are no more displayed for each users :

 

UserExtensions definition :

extension definition.png

 

user extensions displayed :

extension usage.png

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Incomplete user extensions display if using Infotable

Hi @pjoly.

 

We tested under ThingWorx 8.4 but were unable to recreate the issue.  Since support for ThingWorx 7.4 has ended, you will need to upgrade to resolve the issue.

 

Please let us know if you have further questions.

 

Regards.

 

--Sharon

5 REPLIES 5

Re: Incomplete user extensions display if using Infotable

Hi @pjoly.

 

We have a few questions:

  • What version of ThingWorx are you running?
  • Do the extensions immediately disappear after adding the field or once you've added data to the infotable?

If you can provide more information, we will try to recreate it.

 

Regards.

 

--Sharon

Re: Incomplete user extensions display if using Infotable

  • What version of ThingWorx are you running?-> ThingWorx 7.4.9-b47
  • Do the extensions immediately disappear after adding the field or once you've added data to the infotable? -> immediately when I load the user without adding info

Regards

Re: Incomplete user extensions display if using Infotable

Hi @pjoly.

 

We tested under ThingWorx 8.4 but were unable to recreate the issue.  Since support for ThingWorx 7.4 has ended, you will need to upgrade to resolve the issue.

 

Please let us know if you have further questions.

 

Regards.

 

--Sharon

Re: Incomplete user extensions display if using Infotable

Hi @pjoly.

 

Were you able to resolve your issue by upgrading ThingWorx?  If so, please mark the previous response as the Accepted Solution for the benefit of others with the same problem.  If you have found a different solution, please post it here and mark that as the Accepted Solution.

 

Regards.

 

--Sharon

Re: Incomplete user extensions display if using Infotable

hello

 

no I was not able to solve this issue and I cannot offer to upgrade to 8.4 now as it is so time consuming to upgrade !