Incomplete user extensions display if using Infotable

[pjoly]

hello

If I add an infotable (list of devices) in user extensions , most of extensions are no more displayed for each users :

UserExtensions definition :

user extensions displayed :

[slangley]

Hi @pjoly.

We have a few questions:

• What version of ThingWorx are you running?
• Do the extensions immediately disappear after adding the field or once you've added data to the infotable?

If you can provide more information, we will try to recreate it.

Regards.

--Sharon

[pjoly]

• What version of ThingWorx are you running?-> ThingWorx 7.4.9-b47
• Do the extensions immediately disappear after adding the field or once you've added data to the infotable? -> immediately when I load the user without adding info

Regards

[slangley · Accepted solution]

Hi @pjoly.

We tested under ThingWorx 8.4 but were unable to recreate the issue.  Since support for ThingWorx 7.4 has ended, you will need to upgrade to resolve the issue.

Please let us know if you have further questions.

Regards.

--Sharon

[slangley]

Hi @pjoly.

Were you able to resolve your issue by upgrading ThingWorx?  If so, please mark the previous response as the Accepted Solution for the benefit of others with the same problem.  If you have found a different solution, please post it here and mark that as the Accepted Solution.

Regards.

--Sharon

[jfessard]

hello

no I was not able to solve this issue and I cannot offer to upgrade to 8.4 now as it is so time consuming to upgrade !