Integration Runtime is not able to connect to Thingworx

[KV_10974131]

Hello

I am trying to setup integration runtime and while doing so i am getting following errors

[Client-EndpointMonitor-1] ERROR c.t.c.c.c.n.NettyClientConnectionFactory - Exception occurred while connecting to server
java.util.concurrent.TimeoutException: timeout waiting for websocket handshake to complete

Any help will be appreciated

Thanks

[bchaudhary · Accepted solution]

Hello @KV_10974131 ,

You may check the following things for the mentioned error:

• Ensure the Integration Runtime start command is correct:
  • Using integrationRuntime-settings.json:
    • java -DconfigFile=<Path To IntegrationRuntime settings> -jar <path to IntegrationRuntime-<version>>.jar
  • Not using integrationRuntime-settings.json:
    • java -DthingworxUri=http://<ThingWorx Host>:<ThingWorx Port>/Thingworx/WS -DappKey=<ThingWorx App Key>
      -jar <path to IntegrationRuntime-8.0.0>.jar
• If IntegrationRuntime-settings.json is being used:
  • Validate host and port properties are set correctly
  • If ThingWorx is configured for SSL the sslEnabled parameter needs to be set to true
  • If Windchill authentication is used check path and password of Keystore and Truststore

Furthermore, You can refer the following article for your reference:

https://www.ptc.com/en/support/article/CS269178

Pls let know if you have any further questions.

Regards,

Bhawna