Error while windchill installation

[RB_10166275]

Version: Windchill 12.1

Use Case: Getting an error message when trying to install windchill

Description:

Attached is the log file.

[VladimirN]

The log often contains this error - "LDAP: error code 32": https://www.ptc.com/en/support/article/CS175650 

[RB_10166275]

Hello VladimirN,

Thanks for the quick reply.

But I am having this issue while initial installation, this case mentioned by you is related to upgradation, I guess.
Solution for this case is to do changes from Site->Utilities, but in my case still I don't windchill installed.

[VladimirN]

Some additional useful articles:

• "PTC Solutions Installer (PSI) fails with error "Duplicate entry not allowed" in Windchill PDMLink": https://www.ptc.com/en/support/article/CS342475 
• "Using PSI install Windchill target server with error:"Error in file creation com.infoengine.exception.adapter.IEAdapterException: Duplicate entry not allowed"": https://www.ptc.com/en/support/article/CS427857 

[RB_10166275]

I got below article.

Article - CS403792 - PSI throwing ERROR com.infoengine.exception.adapter.IEAdapterException: Duplicate entry not allowed in Windchill

But I'm not understanding which entry is duplicate in adapterservice.json file. 

[
{
"ptcServiceName": [
"com.windchill.namingService"
],
"ptcMetaType": "Naming Service",
"ptcProperty": [
"com.windchill.namingService.serviceSearchBase=cn=configuration,cn=windchill,o=ptc"
],
"ptcRuntimeServiceName": "com.windchill.namingService",
"dn": "ptcServiceName=com.windchill.namingService,dc=windchill,dc=com,cn=configuration,cn=windchill,o=ptc",
"objectClass": [
"ptcApplicationProperties",
"ptcApplicationService",
"ptcInfoEngineService"
]
},
{
"ptcServiceName": [
"com.windchill.Windchill"
],
"ptcMetaType": "Windchill Adapter",
"ptcProperty": [
"com.windchill.Windchill.home=D:/ptc/Windchill_12.1/Windchill",
"com.windchill.Windchill.load.balancer=wt.adapter.LoadBalancer"
],
"ptcRuntimeServiceName": "com.windchill.Windchill",
"ptcServiceAddress": [
"windchill.com:10002"
],
"ptcServiceClassName": "wt.method.WTAdapterImpl",
"dn": "ptcServiceName=com.windchill.Windchill,dc=windchill,dc=com,cn=configuration,cn=windchill,o=ptc",
"objectClass": [
"ptcApplicationProperties",
"ptcApplicationService",
"ptcInfoEngineAdapter"
]
},
{
"ptcServiceName": [
"com.windchill.servlet"
],
"ptcMetaType": "Info*Engine Servlet",
"ptcProperty": [
"com.windchill.servlet.taskPrefix=/Windchill/servlet/IE/tasks",
"com.windchill.servlet.compiler.classpath=D:/ptc/Windchill_12.1/Windchill/codebase/WEB-INF/classes;D:/ptc/Windchill_12.1/Windchill/lib/servlet.jar",
"com.windchill.servlet.codebase=/tmp/ptcServlet",
"com.windchill.servlet.compiler.libDirectory1=D:/ptc/Windchill_12.1/Windchill/codebase/WEB-INF/lib",
"com.windchill.servlet.home=D:/ptc/Windchill_12.1/Windchill",
"com.windchill.servlet.taskRootDirectory=D:/ptc/Windchill_12.1/Windchill/tasks",
"com.windchill.servlet.administration.baseUri=ldap://localhost/dc=windchill,dc=com,cn=configuration,cn=windchill,o=ptc",
"com.windchill.servlet.ieServerName=com.windchill.Windchill"
],
"ptcRuntimeServiceName": "com.windchill.servlet",
"dn": "ptcServiceName=com.windchill.servlet,dc=windchill,dc=com,cn=configuration,cn=windchill,o=ptc",
"objectClass": [
"ptcApplicationProperties",
"ptcApplicationService",
"ptcInfoEngineService"
]
},
{
"ptcServiceName": [
"com.windchill.rpc"
],
"ptcMetaType": "Info*Engine Servlet",
"ptcProperty": [
"com.windchill.rpc.ieServerName=com.windchill.Windchill"
],
"dn": "ptcServiceName=com.windchill.rpc,dc=windchill,dc=com,cn=configuration,cn=windchill,o=ptc",
"objectClass": [
"ptcApplicationProperties",
"ptcApplicationService",
"ptcInfoEngineService"
]
}
]

[RB_10166275]

DEBUG 13-01-2025 11:49:23 - Creating new entry for I*E config@:D:\ptc\Windchill_12.1\Windchill\IEConf\adapterservice.json
DEBUG 13-01-2025 11:49:23 - reading I*E config for:D:\ptc\Windchill_12.1\Windchill\IEConf\adapterservice.json
DEBUG 13-01-2025 11:49:23 - Creating entry: ptcServiceName=com.windchill.Windchill,dc=windchill,dc=com,cn=configuration,cn=windchill,o=ptc
TRACE 13-01-2025 11:49:23 - Full Object: ServiceAdapter [ptcServiceName=[com.windchill.Windchill], ptcCoresidentService=null, ptcMetaType=Windchill Adapter, ptcObjectSerializationType=null, ptcProperty=[com.windchill.Windchill.home=D:/ptc/Windchill_12.1/Windchill, com.windchill.Windchill.load.balancer=wt.adapter.LoadBalancer], ptcRepositoryDomain=null, ptcRepositoryGUID=null, ptcRuntimeServiceName=com.windchill.Windchill, ptcServiceAddress=[windchill.com:10002], ptcServiceClassName=wt.method.WTAdapterImpl, seeAlso=null, repositoryDefination=null, getPtcServiceName()=[com.windchill.Windchill], getPtcCoresidentService()=null, getPtcMetaType()=Windchill Adapter, getPtcObjectSerializationType()=null, getPtcProperty()=[com.windchill.Windchill.home=D:/ptc/Windchill_12.1/Windchill, com.windchill.Windchill.load.balancer=wt.adapter.LoadBalancer], getPtcRepositoryDomain()=null, getPtcRepositoryGUID()=null, getPtcRuntimeServiceName()=com.windchill.Windchill, getPtcServiceAddress()=[windchill.com:10002], getPtcServiceClassName()=wt.method.WTAdapterImpl, getSeeAlso()=null, getRepositoryDefination()=null, getDn()=ptcServiceName=com.windchill.Windchill,dc=windchill,dc=com,cn=configuration,cn=windchill,o=ptc, getParentDn()=dc=windchill,dc=com,cn=configuration,cn=windchill,o=ptc, getObjectClass()=[ptcApplicationProperties, ptcApplicationService, ptcInfoEngineAdapter], getDescription()=null, hashCode()=734653968, getClass()=class com.infoengine.au.json.ServiceAdapter, toString()=com.infoengine.au.json.ServiceAdapter@2bc9ee10]
ERROR 13-01-2025 11:49:23 - duplicate entry not allowed! entry::ServiceAdapter [ptcServiceName=[com.windchill.Windchill], ptcCoresidentService=null, ptcMetaType=Windchill Adapter, ptcObjectSerializationType=null, ptcProperty=[com.windchill.Windchill.home=D:/ptc/Windchill_12.1/Windchill, com.windchill.Windchill.load.balancer=wt.adapter.LoadBalancer], ptcRepositoryDomain=null, ptcRepositoryGUID=null, ptcRuntimeServiceName=com.windchill.Windchill, ptcServiceAddress=[windchill.com:10002], ptcServiceClassName=wt.method.WTAdapterImpl, seeAlso=null, repositoryDefination=null, getPtcServiceName()=[com.windchill.Windchill], getPtcCoresidentService()=null, getPtcMetaType()=Windchill Adapter, getPtcObjectSerializationType()=null, getPtcProperty()=[com.windchill.Windchill.home=D:/ptc/Windchill_12.1/Windchill, com.windchill.Windchill.load.balancer=wt.adapter.LoadBalancer], getPtcRepositoryDomain()=null, getPtcRepositoryGUID()=null, getPtcRuntimeServiceName()=com.windchill.Windchill, getPtcServiceAddress()=[windchill.com:10002], getPtcServiceClassName()=wt.method.WTAdapterImpl, getSeeAlso()=null, getRepositoryDefination()=null, getDn()=ptcServiceName=com.windchill.Windchill,dc=windchill,dc=com,cn=configuration,cn=windchill,o=ptc, getParentDn()=dc=windchill,dc=com,cn=configuration,cn=windchill,o=ptc, getObjectClass()=[ptcApplicationProperties, ptcApplicationService, ptcInfoEngineAdapter], getDescription()=null, hashCode()=734653968, getClass()=class com.infoengine.au.json.ServiceAdapter, toString()=com.infoengine.au.json.ServiceAdapter@2bc9ee10]
ERROR 13-01-2025 11:49:23 - Error in file creation
com.infoengine.exception.adapter.IEAdapterException: Duplicate entry not allowed.

Above is the error in log file.

[MichaelStertz]

Hello,

I think the duplicate entry is about the windchill node:
getParentDn()=dc=windchill,dc=com,cn=configuration,cn=windchill,o=ptc

Do you really have to go with the domain "windchill.com"?

[MichaelStertz]

The installation script seems to add "Windchill" for the Windchill Adapter, so if you are setting the DNS domain to windchill.com we would end up with duplicate values:
com.windchill.Windchill.load.balancer

[RB_10166275]

What can be done in this situation?

[MichaelStertz · Accepted solution]

The installer wants to add "Windchill" as the core service name.

It looks like you entered windchill.com as web server name. So the solution is to go with a different name for the web server, something like "your organization.your top domain" (localhost, ptc.com or trucks.us would be valid examples). I don't know what will be a valid FQDN name for your server, but you have go with a resolvable hostname in order to access the web server.