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I'm trying to install Mathcad 14 on my new Windows 11 PC. I've filled out the license information requested at: https://support.ptc.com/appserver/lm/mathcad/call_logger/callLogger.jsp. After filling in the information and submitting it, the page says I should receive an email response within 2 hours, and if I don't that I should contact PTC. It's been nearly 4 hours now and I've not received an email. Thank you.
CS30357 How to locate product code for single user and student edition of Mathcad
Product code is 22 characters in length and is required to install Mathcad. General format of product code is xxxxxxxxxxxxxxx - xxxx - xxxx
If Mathcad is purchased from PTC Web Store, product code can be found on the order confirmation E-mail as “Digital Rights” or you can locate the product code printed in the card inserted in the DVD package
Customers who purchased Mathcad through the PTC web store can obtain their product code by contacting theAcademic Assistance
