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Mathcad 14 license

ebrauns
3-Newcomer

Mathcad 14 license

I'm trying to install Mathcad 14 on my new Windows 11 PC. I've filled out the license information requested at: https://support.ptc.com/appserver/lm/mathcad/call_logger/callLogger.jsp. After filling in the information and submitting it, the page says I should receive an email response within 2 hours, and if I don't that I should contact PTC. It's been nearly 4 hours now and I've not received an email.
Thank you.
3 REPLIES 3

This forum isn't contacting PTC, though.

 

Maybe @DhirajPatil   can help?

I manage the Creo and PTC Mathcad YouTube channels for PTC, as well as all PTC Mathcad marketing in general.
DhirajPatil
15-Moonstone
(To:ebrauns)

Hi @ebrauns,

Please refer to the article: 

  • CS30357 How to locate product code for single user and student edition of Mathcad
  • Product code is 22 characters in length and is required to install Mathcad. General format of product code is xxxxxxxxxxxxxxx - xxxx - xxxx
  • If Mathcad is purchased from PTC Web Store, product code can be found on the order confirmation E-mail as “Digital Rights” or you can locate the product code printed in the card inserted in the DVD package
  • Customers who purchased Mathcad through the PTC web store can obtain their product code by contacting the Academic Assistance

Regards, 

Dhiraj

Thank you for the response. However, it's not the product code I need help with--I have that. What I need is someone from PTC to activate my license.

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