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J
JB_12882827-Bedrock
7-Bedrock
December 12, 2025
Solved

Assignment of Mathcad 14 License

  • December 12, 2025
  • 2 replies
  • 253 views

I have been using Mathcad 14 for many years. After upgrading to a new PC, I tried to reinstall Mathcad 14, but the licensing process failed. The website returned the following message:

The remote server returned an error: 403 Forbidden.

Could you please assist me in resolving this issue?

Best answer by JB_1288282
RESTRICTED

Hi,
Yes, I got help and reinstalled Mathcad on my new PC. But it was necessary to pass by the WEB page which asks me for the installation for a single station. And with this WEB page I finished the installation.
Thank you for your help

Regards

2 replies

L
LucMeekes23-Emerald IV
23-Emerald IV
December 14, 2025

Support for Mathcad (all versions) and Prime (up to and including version 6) ended a couple of years ago, see here.

For licensing you need to contact PTC support directly, as this forum is for and (mostly) by users of the software.

To reach PTC support try the following links:

Success!

Luc

    Catalina
    CatalinaCommunity Manager
    Community Moderator
    December 24, 2025

    Hi,

    I wanted to see if you got the help you needed.

    If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.

    Of course, if you have more to share on your issue, please pursue the conversation.

    Thanks,

    Catalina | PTC Community Moderator
    J
    JB_12882827-BedrockAuthorAnswer
    7-Bedrock
    December 24, 2025
    RESTRICTED

    Hi,
    Yes, I got help and reinstalled Mathcad on my new PC. But it was necessary to pass by the WEB page which asks me for the installation for a single station. And with this WEB page I finished the installation.
    Thank you for your help

    Regards

      K
      KH_22886777-Bedrock
      7-Bedrock
      January 14, 2026

      How did you bypass the Website?  I've got the exact same problem and I'm getting zero help from PTC.

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