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Unable to find ANY PTC KB articles with search (again)

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Regular Member

Unable to find ANY PTC KB articles with search (again)

As happened before , search on Knowledge base dose not work.

Search returns community articles only.

Please, solve this, it impacts our work very much.

 

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1 ACCEPTED SOLUTION

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Re: Unable to find ANY PTC KB articles with search (again)

@TomazJeras Thanks for reporting the issue through Community.

There was a service interruption which prevents English articles from proper indexing. The situation has been fixed and all 120,000+ articles are now searchable against on the eSupport portal. 

 

View solution in original post

2 REPLIES 2
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Re: Unable to find ANY PTC KB articles with search (again)

@TomazJeras Thanks for reporting the issue through Community.

There was a service interruption which prevents English articles from proper indexing. The situation has been fixed and all 120,000+ articles are now searchable against on the eSupport portal. 

 

View solution in original post

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Re: Unable to find ANY PTC KB articles with search (again)

Thanks for quick reaction. 👍

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