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Unable to find ANY PTC KB articles with search (again)

TomazJeras
12-Amethyst

Unable to find ANY PTC KB articles with search (again)

As happened before , search on Knowledge base dose not work.

Search returns community articles only.

Please, solve this, it impacts our work very much.

 

ptc_support.png

ACCEPTED SOLUTION

Accepted Solutions
Jenny
12-Amethyst
(To:TomazJeras)

@TomazJeras Thanks for reporting the issue through Community.

There was a service interruption which prevents English articles from proper indexing. The situation has been fixed and all 120,000+ articles are now searchable against on the eSupport portal. 

 

View solution in original post

2 REPLIES 2
Jenny
12-Amethyst
(To:TomazJeras)

@TomazJeras Thanks for reporting the issue through Community.

There was a service interruption which prevents English articles from proper indexing. The situation has been fixed and all 120,000+ articles are now searchable against on the eSupport portal. 

 

TomazJeras
12-Amethyst
(To:Jenny)

Thanks for quick reaction. 👍

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