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eSupport Portal site slow and often getting Server Error in '/' Application

Re: eSupport Portal site slow and often getting Server Error in '/' Application

The issue with the support page errors is still actual.

More then 2 days can't search the articles.

That is very bad if I have trouble with upgrade of Windchill and can't find general information

 

The login takes several minutes and search in knowladge base getting errors.

 

Only the Dylan search works when you want to open the case.

This is small workaround how to find something but not enough.

 

Hope the issue will be solved shortly

Best Regards. 

Re: eSupport Portal site slow and often getting Server Error in '/' Application

Had to log in in front of a customer yesterday and it took 2 minutes.

Can't log in at all today.

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Re: eSupport Portal site slow and often getting Server Error in '/' Application

I got same error in IE try to use diferent explorer. Firefox or Chrome if it is possible.

In my casae I can login with Firefox but cant search Smiley Very Happy.

Re: eSupport Portal site slow and often getting Server Error in '/' Application

@jeffreyrwalker, @Invisigoth , @mfgpartner The search is now working again.

Re: eSupport Portal site slow and often getting Server Error in '/' Application

Thanks @Heidi. Can you keep us posted about the log in part? It is still taking 1-2 minutes to log into PTC eSupport. 

Re: eSupport Portal site slow and often getting Server Error in '/' Application

Login to this page instead:  https://www.ptc.com/en/support/login  (no delay issue)

Re: eSupport Portal site slow and often getting Server Error in '/' Application

Thanks @tom! Sure enough. That page works normal. Too bad most of PTC's eSupport pages redirect us to the slow page.

Re: eSupport Portal site slow and often getting Server Error in '/' Application

@mfgpartner I will keep you informed when I have some news about the login time.

Re: eSupport Portal site slow and often getting Server Error in '/' Application

@mfgpartner Our IT team identified the root cause of the long log in times and a fix was applied earlier this week. You should no longer be seeing extended log-in times.

Highlighted

Re: eSupport Portal site slow and often getting Server Error in '/' Application

The problem with login in eSupport still hasn`t been fixed.

https://www.ptc.com/en/support

Tested in Chrome, Edge and IE.

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