1-Visitor

Question

eSupport Portal site slow and often getting Server Error in '/' Application

Forum|Forum|7 years ago
December 11, 2018
4 replies
20835 views

Overall usability of the eSupport portal site has been terrible for the past weeks, if not months. The login page typically takes 30 seconds+ to log in and I'm often getting server error messages like "Server Error in '/' Application" when I try to open case links.

eSupport Portal

10-Marble

It seems related to data collection. It connects to facebook.com and woopra.com at login. The communication with woopra.com takes by far the longest. I hope PTC will address this very bad performance soon.

10-Marble

Timing from Firefox2 minutes waiting for www.woopra.com to respond on requests.

5-Regular Member

5-Regular Member

Our web team have investigated and addressed the performance issues. Please let me know if you see any further issues with the performance.

5-Regular Member

5-Regular Member

@mfgpartner The eSupport Portal site was down briefly (for less than an hour) yesterday but full service has now been restored.

@bfrandsen I have opened an internal case with our web team to investigate the performance issues you described.

23-Emerald IV

@Heidi, you might want to review this thread as well: https://community.ptc.com/t5/Community-Feedback/12-1-Weekend-Maintenance/m-p/583731/highlight/true#M734

5-Regular Member

5-Regular Member

Thanks @TomU, I have made the team aware of your thread too.

14-Alexandrite

And today no search results returned. Only "Sorry, something went wrong."

PTC,

Any estimate when it will be operational again?

Author

1-Visitor

Just tried too. Got the same response ("Sorry, something went wrong").

It definitely feels like this happens 1-2 days a month.

5-Regular Member

5-Regular Member

@mfgpartner I will keep you informed when I have some news about the login time.

Author

1-Visitor

Had to log in in front of a customer yesterday and it took 2 minutes.

Can't log in at all today.

22-Sapphire II

I got same error in IE try to use diferent explorer. Firefox or Chrome if it is possible.

In my casae I can login with Firefox but cant search :D.