The issue with the support page errors is still actual.
More then 2 days can't search the articles.
That is very bad if I have trouble with upgrade of Windchill and can't find general information
The login takes several minutes and search in knowladge base getting errors.
Only the Dylan search works when you want to open the case.
This is small workaround how to find something but not enough.
Hope the issue will be solved shortly
Had to log in in front of a customer yesterday and it took 2 minutes.
Can't log in at all today.
I got same error in IE try to use diferent explorer. Firefox or Chrome if it is possible.
In my casae I can login with Firefox but cant search .
Thanks @Heidi. Can you keep us posted about the log in part? It is still taking 1-2 minutes to log into PTC eSupport.
Login to this page instead: https://www.ptc.com/en/support/login (no delay issue)
Thanks @tom! Sure enough. That page works normal. Too bad most of PTC's eSupport pages redirect us to the slow page.
@mfgpartner I will keep you informed when I have some news about the login time.
@mfgpartner Our IT team identified the root cause of the long log in times and a fix was applied earlier this week. You should no longer be seeing extended log-in times.
The problem with login in eSupport still hasn`t been fixed.
Tested in Chrome, Edge and IE.