Creo 2.0 does not open

[lulu9501]

Hello,
I am a student and I have Créo 2.0 M130 with a valid student license.
Since some time, all Créo software do not open (even as administrator)
And there is nothing in the task manager

Some ideas?

Thank you

(Sorry for my English)

[dschenken]

Perhaps this: https://community.ptc.com/t5/PTC-Academic-Program-Discussions/Renew-Creo-3-0-student-license/m-p/164830

[lulu9501]

Thank you for your answer dschenken

It is'nt a license problem !

Ludovic

[Mahesh_Sharma]

You mentioned nothing in task manager, still check for xtop under processes. If not, check xtop.exe in <Install _location>\Common Files\<Datecode>\x86e_win64\obj.

Also check the size of file, sometimes Anti-virus application quarantines the executable. 

[lulu9501]

Hello,

xtop.exe is not in the task manager, and when I try to execute it, there is a message saying that the application failed to start correctly (0xc000007b).

Tank you

Ludovic

[dschenken]

https://www.techcrises.com/how-to/how-to-fix-error-code-0xc000007b-in-windows-7-8-8-1/ may help.

[MartinHanak]

Hi,

I think you cannot launch xtop.exe directly. As you can see in parametric.bat file, Creo is launched using parametric.exe file.

[TomD.inPDX]

Is there a license time-out for academic versions?

Would it show you a license failure screen if the date has passed?

[lulu9501]

Hello,
My academic license is good, the problem is that parametric.exe (or other Créo software) does not run, nothing happens ...

[dschenken]

Something does happen. The OS tries to load and run the application and some part of the OS or the application fails. The problem is there are too many places for the process to fail to list all that might apply to your computer. If this was a common failure it would have been fixed. I'm guessing that this failure has occurred before any part of Creo is actually running, otherwise you would have mentioned the presence of log files that are typically created.

You may have a better time with Stackoverflow, where diagnosing this type of problem is a more frequent activity.

Here's a link to Stackoverflow questions already asked about that error:

https://stackoverflow.com/search?q=0xc000007b ( the first result also suggests using dependencywalker utility, just like on the page I suggested before, and further that there is a mismatch in some dll type, which you will only find with dependency walker or some similar tool set such as the Windows Sysinternals utilities https://docs.microsoft.com/en-us/sysinternals/downloads/ )

[lulu9501]

Hi,

I opened parametric.exe with dependencywalker, there are many errors of DLL file not found (with names starting with "API-MS-WIN-CORE")
What are these files?
Thank you

[lulu9501]

Hello

I noticed that cmd.exe closes immediately after its execution ...
It is a problem of windows?

Thank you

Ludovic

[dschenken]

If I understand from the examples of using dependencywalker, you should be looking at the Profile tab results. The number of errors may be that a lot of system variables that are set by the .bat files in preparation for the .exe file are not set. You may need to change the .bat file that starts Creo to start it using dependencywalker.

It is a problem of either a missing or incompatible DLL. It is not a fundamental problem with Creo.

[MartinHanak]

Hi,

I asked Google ... windows cmd.exe closes immediately

and received list of answers.

https://stackoverflow.com/questions/5373137/cmd-exe-closes-immediately-after-calling-win7-64 looks nice.

[lulu9501 · Accepted solution]

Hello,

I solved my problem that came from windows
I reinstalled windows and creo and it works!

Thank you everybody !

Ludovic

[TomD.inPDX]

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@lulu9501 wrote:

Hi,

I opened parametric.exe with dependencywalker, there are many errors of DLL file not found (with names starting with "API-MS-WIN-CORE")
What are these files?
Thank you

---

These toys are so entertaining 🙂