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S
sdell'amico1-Visitor
1-Visitor
September 30, 2011
Question

wildfire 5.0 crash

  • September 30, 2011
  • 2 replies
  • 6822 views

We start from february with wildfire 5.0 and windchil 9.1, then we start to have a lot of crash. We change graphic cards, operating system, config option,... but we still have crash in many situation: while saving a file, additing dimensiono to drawing, changing windows form a part to another, filling some parameters,.....

Do you expertise problem like this

From PTC guys we didn't have a very big help

Thank's


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2 replies

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BrianMartin13-Aquamarine
13-Aquamarine
September 30, 2011

Hi Sergio...

*NO* I actually have not seen this type of activity. We have an installation of over 200 people all using Windchill 9.1 and Wildfire 5. We haven't seen many crashes at all... especially not consistent ones as you are describing.

We're using build code M090 but plan to upgrade to M100 now that it's out. The only time I've seen this happen at other companies, something OTHER than Pro/E was the culprit. I would start but insuring everything you're using meets the minimum system requirements for Wildfire 5. Make sure you have certified graphics cards and that you're on a supported operating system with all patches.

Also... make sure your firewall settings are unblocked for NSMD.EXE, PRO_COMM_MSG.EXE, and XTOP.EXE. Make sure PTC Thumbnail Viewer 1.0 and ProductViewExpress are both properly installed. All of these things - firewall, viewer, and PV express, will attempt to self-install the first time you launch Wildfire 5.

Make sure you're removing your workspaces and using clean, new ones OFTEN. Worst case, make sure you're clearing your cache and monitoring it's size regularly.

Trying to pin down a pervasive problem can be a headache. Cover the basics and then slowly work the problem through. Make sure you have updated drivers for everything including the mouse. Obviously isolating the problem will require more steps than I can offer in an email. If you get stuck and PTC can't help, write back and I'll see if I can't contact you directly.

Thanks!

-Brian

S
sdell'amico1-VisitorAuthor
1-Visitor
October 3, 2011

I'll check with IT if all exception are ok.

Anyway all hd is certificated by PTC also we tried different driver because on ptc table we saw different (older) number so we tried latest and olde but same results

Thanks

sergio

B
BrianMartin13-Aquamarine
13-Aquamarine
October 3, 2011

Hi Sergio...

Are you running Pro/E or Creo linked with Windchill?

If so, create a new workspace (and leave it blank). Check in all work and all modified items from ALL workspaces. Switch into your NEW empty workspace. Remove all other workspaces. Next, delete your server registration and RE-REGISTER your server (Tools>Server Manager).

Try working in Pro/E again and see if the problem persists. If so, try working with NO server definition. This is like working without Windchill. You can backup some of your files to the harddrive and try opening them without Windchill. Sometimes you'll see the crashing problem disappear when the Windchill server is not active. If so, this gives you a clue that perhaps the problem is with Windchill or Pro/INTRALINK instead of Pro/E.

These problems are notoriously hard to diagnose without looking at them or gathering tons of information. These are just my best guesses without having better information to work from.

Good luck... write back with any results and we'll keep trying...

thanks!

-Brian

P
ptc-42552961-Visitor
1-Visitor
October 1, 2011

I just signed up here for simmilar reason.

I'm the Team coach for a FIRST Tech Challenge Robotics Team.

We received Pro-E (still having trouble calling it creo) as part of the competition kit.

One of our tech savy kids and his professional dad have been trying to use Pro-E on two different laptops.

Both are experiencing repeated crashes.

I have only been observing their frustration levels, but they report that the program just closes itself on a regular basis. They are at the point of saving files avery few minutes so as not to lose data. It often occurs just after adding a new part to an assembly.

There are both newer laptops. One with Vista and one with MS Wind 7 (64b).

Based on the recent reply, I'd hate to think that a badly installed mouse driver could cause problems that only seem to effect Pro-E

This previous comment also scares me a bit:

"Make sure you're removing your workspaces and using clean, new ones OFTEN. Worst case, make sure you're clearing your cache and monitoring it's size regularly."

Is this something that a designer needs to be concerned with?

These two individuals did the PTC intro-training at FIRST World Championship earlier this year. They've been at this only a few weeks now, but I think the frustration level is getting high. Learning a new tool is expected to have pitfalls, but these crashes will send them back to Inventer.

How SHOULD they go about dagnosing the problem?

Phil.

P
ptc-42552961-Visitor
1-Visitor
October 1, 2011

Sorry for the repeated posts. The forum said my post had not been submitted so I tried again several times. Apparently is had been. D'OH!

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