Import of xml file (entities FundamentalsGlobalEntities.xml) failed

[PD_9717258]

Hello,

I'm just getting started with my fundamentals ThingWorx class for architects. PTC academy provides a .xml file ("FundamentalsGlobalEntities.xml") which contains  the supporting entities i will use to build an IoT application. It wants me to import the .xml file.

In the attached screenshot you will be able to see the message I receive after hitting the import button.

Does anybody know whats the problem and how to solve it?

Thank you so much for you help

Kind regards

Philipp

[anarwal]

Spoiler

Hi @PD_9717258 , Could you share the application logs error. You also can check platform-setting.json if import are allowed.


Regards

Ankur

[PD_9717258]

Can you tell me how to find the application logs error? What is platform-setting.json? Sorry for asking stupid questions but I'm completely new to PTC ThingWorx

The only thing I found is "LOGS" in the monitoring section, but it seems to be empty or at least it doesn't open.

[anarwal]

Hi @PD_9717258 , You can search for log on the thingworx installation folder under  <ThingworxStorage>/logs.

Regards
Ankur

[PD_9717258 · Accepted solution]

Hey,

i solved the problem. Our Admin didn't give me the rights to do anything but read....

Thank you for your help!

[slangley]

Hi @PD_9717258.

Since you found the solution, please mark your last response as the Accepted Solution for the benefit of others with the same issue.

Regards.

--Sharon