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Vuforia Studio/View: Problem with 3D model materials/rendering on different Mobile devices

FB_10139989
3-Newcomer

Vuforia Studio/View: Problem with 3D model materials/rendering on different Mobile devices

Hello everyone,

 

I have encountered a problem with a project that unfortunately i cannot share here, same project with same 3d models is shown on Vuforia View application in different way. I don't know if is a rendering problem caused by AR libraries of the device or something else.

 

I found different devices that shows that:

Samsung Galaxy A54 - 3d model extremely dark/shady (almost impossible to see the details)

Samsung Galaxy S10+ - 3d model extremely bright (almost impossible to see the details)

Another samsung model - same as s10+

 

I tested it on other devices and seems works correctly:

iphone 13 pro, samsung Galaxy a7 tab, redmi note 11, samsung S23+, 

 

(All devices are updated to latest android version.)

 

I share a little detail where you can see what happen on samsung s10+ (bright problem) , samsung a54(dark problem) and the working one.

 

Someone has any suggestion?

Thank you

2 REPLIES 2
Juho123
5-Regular Member
(To:FB_10139989)

Hi, Any updates on this? I'm experiencing the same problem (dimmed unresponsive model) on Galaxy S21...

 

Thanks!

sdidier
17-Peridot
(To:Juho123)

Hello Juho123 and FB_10139989,

 

I have reported that to R&D in JIRA Ticket VTS-2227.

I have also created this article who it will be updated with last news about this problem :

https://www.ptc.com/en/support/article/CS433111

 

Best regards,

Samuel

 

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