Installation fail

[PB_9720152]

Good day!
After running the installation file (pim_installmgr_mathcad) and after the execution is over - nothing happens and nothing is installed.
Tried all compatibility settings and I still can't install the program.

[VladimirN]

 Hi,

What version of Mathcad Prime and Windows OS are you using?

[PB_9720152]

Windows 11 Pro N, Version 21H2

Mathcad Express - actually don`t know what version, downloaded from the Mathcad Student Downloads

[rghadge]

@PB_9720152,

Could you try downloading Mathcad Express from this link? - https://www.mathcad.com/en/try-and-buy/mathcad-express-free-download. See if it helps.

[PB_9720152]

thanks for trying, but it didn't help ;(

[VladimirN]

Try this one: https://alfasoft.science/en/shop/mathematics/mathcad-prime-8-trial/

[PB_9720152]

after I run the installation file - nothing happens

[OL_10351728]

Same things Happen with me. 

[VladimirN]

What is the size of the installer you got?

[LucMeekes]

Did you follow the installation rules as set out here:

https://community.ptc.com/t5/Mathcad-Installation/Step-by-Step-Installation-Procedure-for-Mathcad-Prime-8-0/td-p/789358

Especially:

"execute/run pim_installmgr_mathcad.exe,  run as an Administrator."

Success!
Luc

[PB_9720152]

after this step - nothing happens and nothing is installed, the window closes and that`s all.

[LucMeekes]

And you DID run pim_installmgr_mathcad.exe as an administrator...?

[PB_9720152]

yes

[LucMeekes]

Apparently, Prime installation will not run on some machines, see here:

https://community.ptc.com/t5/Mathcad-Installation/Error-quot-Mathcad-application-has-stopped-working-quot-when/m-p/706420#M23

and here

https://community.ptc.com/t5/Mathcad-Installation/Error-quot-PTC-Installation-Assistant-has-stopped-working-quot/m-p/706416#M21

Success!
Luc

[PB_9720152]

I have seen these articles, tried to reinstall what is specified and it didn't help...

But thanks!

[LucMeekes]

I propose you start a support case. https://www.ptc.com/en/support/

Success!
Luc