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My account has a problem

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Participant

My account has a problem

when i open a support case. The following error will appear. "A problem was encountered with your web account. Please contact the Customer Service webmasters to resolve this issue. We apologize for any inconvenience" I am not sure what happened on my web account. please help me about it.
2 REPLIES 2
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Re: My account has a problem

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Re: My account has a problem

Hi @ZC_8293506 ,

Checking your User Account information, you don't currently have the "Log Cases" access. Your Online Supervisor should be able to add the necessary privilege.

Best regards,

Peter.

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