Open the STEP file directly in Creo (do not use a start part) and report back the results. Your start parts could very well be the issue, this is why I inquired exactly how you were bringing the STEP data in.   Use file open without a template as sho... View more

Hello,Thank you so much for your help!!Richard

Thank you for your help.We verified that the servers had restarted unexpectedly due to a problem with the virtualizer's data stores. We then shut down the Windchill services on the app server by setting them to manual, restarted the database server, ... View more